Terms of Service

Effective [[Effective date]]

These terms are an agreement between you and Yia, LLC, a Missouri limited liability company ("we", "us"), about Yia | Socratic (the "Service"). The Service is a learning platform for teens. Students work through missions and simulations with an AI tutor that asks questions instead of handing out answers. Parents, guardians, and mentors can follow along. By creating an account or using the Service, you agree to these terms, our Privacy Policy, and our Refund and Cancellation Policy.

1. Who can use the Service

• Students must be 13 to 17, or 18 and still in high school. A student starts only after a parent or guardian approves the link to their account.
• Parents and guardians must be 18 or older. A parent or guardian owns the family account and is responsible for the students linked to it.
• Independent mentors must be 18 or older. A mentor can follow a student only after that student's parent or guardian agrees. We do not offer accounts to schools, clubs, or other organizations at this time.
• Students who are 18 control their own account. Parents, guardians, and mentors can see it only if the student agrees, and the student can change that at any time.
• Family use only. The Service is for family use. It may not be purchased or used under a school or district license.
• No one under 13 may use the Service. If we learn that someone under 13 has signed up, we close the account and delete its information.
• State of residence. We ask every family for its state of residence when it signs up. It is required. Privacy rules and homeschool reporting differ by state, and we use it to apply the right ones.

2. Your account

Give us accurate information and keep it current. Keep your password private. Don't let anyone else use your account. You are responsible for what happens under it. If you think someone has used it without permission, tell us right away at jake@yiafirm.com.

3. What the Service is, and what it isn't

• It is a thinking and life-skills layer. It is meant to sit beside your family's own core curriculum, not replace it.
• The tutor can be wrong. It asks questions and gives feedback. It can be incomplete or mistaken. Check anything that matters.
• Simulations are exercises. A "what if" history mission shows one possible path, not what happened. Business and money missions use made-up numbers.
• It is not professional advice. Nothing in the Service is legal, medical, mental-health, financial, or investment advice.
• It is not a school or an accredited program. The Service keeps a record of the work a student submits and the time they spend on it, such as finished missions, written defenses, uploads, and logged hours. It is a record of activity, not a grade, diploma, or accredited credit. The record export also shows an estimate of high school credit, at 120 logged hours per credit. That figure is labeled an estimate and is only a rule of thumb. Your family and your state, district, or umbrella school decide whether and how to count any of it. Homeschool rules differ by state, so please check yours.
• It is not an emergency or crisis service. No one watches conversations live. If someone is in danger, call 911. In the United States, you can call or text 988 to reach the Suicide & Crisis Lifeline, or text HOME to 741741 to reach the Crisis Text Line.

4. Safety checks and what parents see

Every message a student sends, and every written defense, goes through an automated safety check. Here is how it works:

• Possible risk of self-harm. The student immediately sees a short message with crisis resources (988, the Crisis Text Line, and 911). We record a flag. Linked parents, guardians, and mentors see a check-in notice in the Service at once, with the date and status. The notice does not quote the student. The conversation itself is held until a person on our team reviews it. This is the only kind of flag that alerts parents and mentors.
• Other serious concerns (for example, a disclosure that someone is hurting the student, a threat of violence, or sexual content). The student sees support resources. The flagged conversation is withheld from parents, guardians, and mentors until a person on our team reviews it. After review we may release it to them, keep it withheld, or take the further steps in the next point.
• Safety steps. If we believe a student may be in immediate danger, we may contact the student's linked parent or guardian and, where the law allows, emergency services or other authorities. We do not know a student's location, so we cannot promise that help will reach them. We may report suspected abuse or exploitation of a child, including when the law requires it.
• Review times. Our safety reviewer is emailed as soon as a flag is raised. A person reviews held flags within 7 days, and sooner when someone may be in danger. We do not watch conversations live.
• Checks are not perfect. They can miss things and can raise false alarms. Please don't rely on them alone to keep a young person safe.

Students are told, where they write to the tutor and where they write a defense, that their parent or guardian can read what they write, that the tutor is an AI, and that a safety check looks for signs someone may be in danger. Our full crisis protocol is in section 9 of our Privacy Policy.

5. Plans and prices

All prices are in US dollars and do not include sales tax. Where tax applies, it is calculated and shown at checkout before you pay.

• Free taste, no account. Anyone can try the first decision of a mission at `/try`, and read mission previews at `/missions`. These pages don't use AI, don't ask for any personal information, and save nothing about you.
• For AI assistants. A public, read-only service at `/mcp` lets AI assistants look up our missions, prices, and how to start. It holds no personal or student information and can't change anything.
• Free family account. The flagship missions are unlocked, and each student gets 15 live tutor messages in total. The 15 messages do not reset.
• One student: $88 per month, or $888 per year.
• Two or more students: $68 per month, or $688 per year, for each student, when a family has more than one student on a paid plan.
• Paid plans unlock everything for the students they cover.

6. Billing, renewal, and cancelling

• Automatic renewal. Paid plans renew automatically at the end of each billing period, at the then-current price, until you cancel. By subscribing, you authorize us to charge your payment method each period.
• Renewal reminders. For annual plans, we email you 15 to 45 days before each renewal with the date, the amount, and how to cancel. [[CONFIRM: set Stripe renewal reminders to about 30 days before renewal]]
• Cancel any time. You can cancel online, in one step, from your account's billing page. Cancelling stops future renewals. You keep access until the end of the period you already paid for.
• Price changes. We tell you at least 30 days before a new price applies to you, so you can cancel first.
• Payments are processed by Stripe. We never see or store your full card number.
• Failed payments. If a payment fails, we email you and try again. If it is still unpaid after 7 days, paid features pause. Your student's record of work stays safe, and paid features return as soon as the payment goes through.
• Refunds. New annual plans have a 7-day money-back guarantee. Monthly plans and renewals are not refundable. The details are in the Refund and Cancellation Policy.

7. Referrals

Parents can share an invite link from their Billing page.

• What you get. When a family you invited makes their first payment and keeps their plan for 8 days after it, you get a credit worth one month of your own plan: your monthly price, or your annual price divided by 12. It is applied to your next bill. If you don't have a paid plan yet, the credit waits until you start one.
• A month off for the family you invite. A new family who joins through your link gets one month off their first plan: their first month free on a monthly plan, or one twelfth off their first annual plan. It's applied at checkout.
• One credit per family. You earn one credit for each new family that pays.
• Why 8 days. New annual plans can be refunded within 7 days, so a credit is only earned once that window has passed. If the invited family's plan is refunded or cancelled within those 8 days, no credit is earned. A family who starts with a free month makes their first payment the month after.
• No cash value. Credits can only be used toward your own plan. They can't be exchanged for cash, transferred, or sold.
• Fair use. Referring yourself, another account in your own household, or made-up accounts is not allowed. The month off is for families new to Yia | Socratic, once per family. We may void credits and discounts gained this way, and may suspend referrals for an account that abuses the program.
• Privacy. You see how many families joined through your link, never who they are.
• Changes. We may change or end the referral program at any time. Credits already earned under the old rules stay valid.

8. Acceptable use

Please don't:

• share a login outside your family, or sell or resell access;
• try to get around safety checks, message limits, or other protections, or probe the Service for weaknesses;
• scrape, copy, or reverse engineer the Service, or use bots to reach it;
• use the Service to harass anyone, break the law, or make content meant to harm others;
• share other people's personal information, such as full names, addresses, phone numbers, or passwords. Students should also keep their own sensitive details out of the tutor. The Service removes some of them automatically.

9. Student work and our content

• Your work stays yours. You own what you write and upload. You give us a limited license to store it, process it (including with AI, as needed to run the Service), and show it to the student, their linked parents, guardians, and mentors, and our reviewers. We will not use a student's work to promote the Service without a parent or guardian's written permission.
• Our content stays ours. We own the Service, the missions, the curriculum, and our trademarks. You get a personal, non-transferable license to use them for your family's own non-commercial learning.

10. Third-party services

The Service relies on other companies for AI, hosting, email, and payments. Their terms apply to the parts they provide. Our Privacy Policy names them.

11. Ending your account

You can stop using the Service at any time and delete your data from the "Your data" page or by email. We can suspend or end an account if these terms are broken, if payment fails, if it is needed to protect someone's safety or the Service, or if the law requires it. When an account ends, access stops. Sections that should naturally continue, such as ownership, disclaimers, and limits on liability, continue.

12. Disclaimers

To the fullest extent the law allows, the Service is provided "as is" and "as available". We don't promise that it will always be available or free of errors, that the tutor will always be right, or that it will produce any particular educational result.

13. Limits on our liability

To the fullest extent the law allows, we are not liable for indirect, incidental, special, or consequential damages. Our total liability for any claim about the Service is limited to the greater of what you paid us in the 12 months before the claim or $100. Some places don't allow certain limits. Nothing in these terms limits liability that the law does not allow us to limit.

14. Governing law and disputes

These terms are governed by the laws of the State of Missouri, without regard to conflict-of-law rules. If you have a problem, please write to us first at jake@yiafirm.com. Most problems can be fixed that way. If we can't resolve it, you and we agree that any lawsuit will be brought in the state or federal courts that serve Cass County, Missouri, and both sides consent to those courts. There is no arbitration clause and no class-action waiver. Nothing here takes away a right that the consumer-protection laws of your state give you.

15. Changes to these terms

We may update these terms. We will tell you by email or in the Service before a material change takes effect. If you keep using the Service after it takes effect, you accept the new terms. Changes to price or renewal follow the notice rules in section 6.

16. Contact

• Yia, LLC
• 117 S Lexington Street, Suite 100, Harrisonville, MO 64701
• jake@yiafirm.com