Refund and Cancellation Policy

Effective [[Effective date]]

Try an annual plan risk-free for 7 days. Cancel any plan, any time, in one step.

Prices

| Plan | Price | |---|---| | One student, monthly | $88 per month | | One student, annual | $888 per year | | Two or more students, monthly | $68 per month for each student | | Two or more students, annual | $688 per year for each student |

Prices are in US dollars and do not include sales tax. Where tax applies, it is shown at checkout before you pay.

Annual plans: 7-day money-back guarantee

• If you buy a new annual plan, you can get a full refund within 7 days of the charge, for any reason.
• To ask, email jake@yiafirm.com from your account's email address, or use the billing page once it is available. We refund 100% of what you paid, including any tax we collected.
• The guarantee covers new annual purchases only. It does not cover renewals. That is why we email you 15 to 45 days before each renewal, so you can cancel first if you don't want to continue. [[CONFIRM: set Stripe renewal reminders to about 30 days before renewal]]
• Refunds go back to the original payment method. Banks usually show them within 5 to 10 business days.
• After a refund, paid access ends right away. The free account stays, and so does your student's record of work.

Switching from a monthly plan to an annual plan counts as a new annual purchase, so the 7-day guarantee applies to that first annual charge.

Monthly plans: no refunds, cancel anytime

• Monthly charges are not refundable, except where the law requires it or we made a billing mistake.
• You can cancel at any time. Cancelling stops future charges. You keep paid access until the end of the month you already paid for.

Referral credits

Credits from our referral program (see the Terms) reduce your next bill. They have no cash value, so they aren't paid out or refunded, including when you cancel. A refund of a charge that a credit partly paid covers only the part you paid.

How to cancel

1. Sign in and open Billing, then Manage billing.
2. Choose Cancel plan. It takes one step. No phone call, no form.
3. You see a confirmation on screen and get one by email.

If you can't cancel online for any reason, email jake@yiafirm.com and we will cancel for you.

If a payment fails

We email you and try the card again. If the payment is still unpaid after 7 days, paid features pause. Nothing is deleted. Your student's record of work and portfolio stay, and paid features return as soon as the payment goes through.

Receipts

You get a receipt after every payment.

Taxes

Refunds include the tax that was collected on the refunded charge.

Mistakes

If you were charged twice, charged the wrong amount, or charged after you cancelled, tell us. We will fix it and refund the difference.

Your data after a refund or cancellation

Cancelling or getting a refund does not delete your data. You can delete it at any time from the "Your data" page or by email. See our Privacy Policy.

Your legal rights

Nothing in this policy limits any right you have under the law where you live.

Contact

• Yia, LLC
• 117 S Lexington Street, Suite 100, Harrisonville, MO 64701
• jake@yiafirm.com